Frequently Asked
Questions

General

Do you offer distillery tours?
Castle & Key is currently offering The Distillery Experience and The Garden Experience. Descriptions of both tours can be found on our website under Hosted Experiences. For more information regarding updated offerings, sign up for our newsletter or follow Castle & Key Distillery on social media.
Do you offer tastings?
Guests are able to purchase cocktails and neat pours of Castle & Key spirits from Counter 17.
Is Castle & Key Distillery on the Bourbon Trail?
We are currently a part of the Kentucky Distillers Association and are in the process of becoming part of the Kentucky Bourbon Trail Craft Tour.
What forms of payment are accepted?
Cash, credit, and debit are accepted for all retail and Counter 17 purchases. Experience purchase is credit card only. Checks will not be accepted in any capacity.
Are there age restrictions for Castle & Key Distillery's public spaces and Botanical Trail?
Guests under the age of 21 are invited to enjoy our public spaces, Botanical Trail, and Springhouse. Due to the historic and unique nature of our property, all guests under the age of 18 must be supervised at all times by a member of their party who is 18 years of age or older.
Where can I take my alcoholic beverages?
All beverages, both alcoholic and non-alcoholic, may be enjoyed outdoors on the public portion of our property as well as the Boiler Room. All alcoholic beverages must be discarded before leaving property.
May I bring outside food and drink on the property?
Outside food is welcome on the public portion of our property. Light snacks and beverages are available for purchase in Boiler Room and at Counter 17.
Is outside alcohol allowed at Castle & Key Distillery?
Outside alcoholic beverages are not permitted on site. Guests will be required to dispose of outside alcoholic beverages before entrance onto the property.
Are pets allowed on Castle & Key Distillery grounds?
Only service animals are allowed on site.
Is Castle & Key Distillery accessible?
Castle & Key is located on historic grounds that date back to the late 1800s. Due to the nature of our grounds, guests with limited mobility may face challenges traversing portions of our pathways and navigating steep inclines. Please call our Hospitality Team at 502.395.9070 to coordinate additional accommodations.
Do you allow smoking / vaping?
Smoking / vaping is allowed in designated smoking areas only. Please contact one of our Hospitality Team Members for further details.
Can I carry a concealed weapon while at Castle & Key Distillery?
Since Castle & Key Distillery is a private property, we respectfully ask you to leave your firearm in your locked vehicle before you enter the main gate.
Can I rent out your venue for a styled photoshoot, engagement pictures, etc?
Please contact experience@castleandkey.com for all photography inquiries including availability and pricing.
Inquiring about events, including weddings, celebrations, corporate functions and more?
Please contact events@castleandkey.com for all event inquiries including venue details, availability, and pricing.
Is Castle & Key Distillery hiring?
All available positions at Castle & Key can be found on our website under Careers. Please contact careers@castleandkey.com if you have any further questions.
Looking for more information and updates on Castle & Key Distillery?
Sign up for our newsletter on the Castle & Key website.

Experience

What experiences are being offered?
Castle & Key is currently offering The Distillery Experience and The Garden Experience. Descriptions of both tours can be found on our website under Hosted Experiences. For more information regarding updated tour offerings, sign up for our newsletter or follow Castle & Key on social media.
What is The Distillery Experience?
The history of our property and the spirits we make are intertwined. This Experience will teach you about our colorful past and how that drives us to create unique spirits. All guests must be 21+ to participate in this experience.
What is The Garden Experience?
A commitment to excellence and a beacon of hope for more to come. Appreciate the serenity and beauty of the gardens at Castle & Key Distillery. This Experience is led by award-winning landscape designer and lecturer Jon Carloftis. All guests must be 21+ to participate in this experience. This Experience is offered on Thursday, September 9 and Thursday, October 14.
Do you allow bookings for large groups?
For groups larger than 12 guests, please contact at experience@castleandkey.com for more information and to book your experience.
Is there an age restriction for hosted experiences?
All guests participating in our guided experiences must be 21 years of age or older. No guests under the age of 21, including infants and children, we be allowed on our hosted experiences.
What if I do not have a government-issued form of photo identification for my experience?
Guests are required to present a valid ID in order to participate in the tasting following an experience. If valid ID is forgotten, guests will be unable to participate.
What should I do if I am late for my experience?
Please contact our Hospitality Team at 502.395.9070 to see if there is availability to reschedule our experience to a later time. If a guest is more than 15 minutes to their experience without prior notification, their reservation will be cancelled.
Will experiences take place in inclement weather?
Experiences will continue to operate in light rain and complimentary umbrellas will be available for use throughout your experience. Experiences will be delayed or cancelled in the event of heavy rain, strong wind, lightning, or an outside wind chill temperature of 25 degrees or below. Our Hospitality Team will contact you regarding your booking in the event of cancellation to assist in making appropriate accommodations.

Spirits

Where can I purchase Castle & Key spirits?
A comprehensive list of all bars, restaurants, and retailers carrying our product can be found on the Spirits page of our website. We recommend contacting locations ahead to ensure our product is in stock.
What states are you currently distributing in and what is the future distribution plan?
We are currently distributing Castle & Key spirits in the Colorado, Georgia, Kentucky, Illinois, Indiana, South Carolina, Tennessee, Texas, and Washington State markets, and plan to expand our market as our production allows. For all wholesale or retail inquiries, please contact our Director of Sales, Jon Newton, at jonnewton@castleandkey.com.

Counter 17

What are the hours for Counter 17?
Counter 17 is open from 10:30am-4:30pm Thursday through Saturday and 12:00pm-4:30pm on Sunday.
Are there non-alcoholic beverages available at Counter 17?
Water and non-alcoholic beverages are available for purchase at Counter 17.
Do you have to go on an experience to enjoy Counter 17?
Counter 17 is open for the public to enjoy provided each guest ordering an alcoholic beverage has a valid ID.