Frequently Asked
Questions

General

What forms of payment are accepted?
Due to COVID-19, credit and debit cards will be the only form of payment accepted for all experience and retail purchases. Cash and checks will not be accepted in any capacity.
Are there age restrictions for Castle & Key Distillery's public spaces and Botanical Trail?
Guests under the age of 21 are invited to enjoy our public spaces, Botanical Trail, and Springhouse. Due to the historic and unique nature of our property, all guests under the age of 21 must be supervised at all times by a member of their party who is 21 years of age or older.
Where can I take my alcoholic beverages?
All beverages, both alcoholic and non-alcoholic, may be enjoyed outdoors on the public portion of our property. All alcoholic beverages must be discarded before leaving property.
May I bring outside food and drink on the property?
Outside food is welcome on the public portion of our property. No outside beverages, with the exception of water in closed containers, are allowed at this time.
Is outside alcohol allowed at Castle & Key Distillery?
Outside alcoholic beverages are not permitted on site. Light snacks and beverages are available for purchase in The Boiler Room and at Counter 17.
Are pets allowed on Castle & Key Distillery grounds?
Only service animals are allowed on site.
Is Castle & Key Distillery accessible?
Castle & Key is located on historic grounds that date back to the late 1800s. Due to the nature of our grounds, guests with limited mobility may face challenges traversing portions of our pathways and navigating steep inclines. We strive to make our experiences as inclusive as possible to all guests. However, due to the structure of our facility, portions of the experience may be inaccessible to guests requiring certain mobility devices.
Do you allow smoking / vaping?
Smoking / vaping is allowed in designated smoking areas only. Please contact one of our Hospitality Team Members for further details.
Can I rent out your venue for a styled photoshoot, engagement pictures, etc?
Please contact events@castleandkey.com for all photography inquiries including availability and pricing.
Inquiring about events, including weddings, celebrations, corporate functions and more?
Please contact events@castleandkey.com for all event inquiries including venue details, availability, and pricing.
Is Castle & Key Distillery hiring?
All available positions at Castle & Key can be found on our website under Careers. Please contact careers@castleandkey.com if you have any further questions.
Looking for more information and updates on Castle & Key Distillery?
Sign up for our newsletter on the Castle & Key website.
Do you offer distillery tours?
Due to COVID-19, Castle & Key is not currently offering any tours. Guests are able to enjoy our public spaces at their own leisure and are encouraged to register ahead of time by clicking Plan Your Visit on our home page. For more information regarding updated tour offerings, sign up for our newsletter or follow Castle & Key on social media.
Do you offer tastings?
Guests are able to purchase cocktails and neat pours of Castle & Key spirits from Counter 17.
Is Castle & Key Distillery on the Bourbon Trail?
While we are steeped in bourbon tourism history, we are not a member of the Kentucky Bourbon Trail.

Experience

Do you allow bookings for large groups?
Due to COVID-19, Castle & Key is not currently offering any tours. For more information regarding updated tour offerings, sign up for our newsletter or follow Castle & Key on social media.
What experiences are being offered?
Due to COVID-19, Castle & Key is not currently offering any tours. For more information regarding updated tour offerings, sign up for our newsletter or follow Castle & Key on social media.
What happens if I do not have a government-issued form of photo identification for my experience?
Guests are required to present a valid ID in order to participate in the tasting following an experience. If a valid ID is forgotten, guests are more than welcome to enjoy the experience, but will not be served during the tasting.
Are there age restrictions for experiences?
Due to COVID-19, Castle & Key is not currently offering any tours. For more information regarding updated tour offerings, sign up for our newsletter or follow Castle & Key on social media.

Spirits

Where can I purchase your product?
A comprehensive list of all bars, restaurants, and retailers carrying our product can be found at our website on the Spirits page. We recommend contacting locations ahead to ensure our product is in stock.
What states are you currently distributing in and what is the future distribution plan?
We are currently distributing Castle & Key products in the Kentucky, Tennessee, and Indiana markets, but plan to expand our market as our production allows. For all wholesale or retail inquiries, please contact our Sales Manager, Jon Newton, at jonnewton@castleandkey.com.

Counter 17

What are the hours for Counter 17?
Counter 17 will open at 12pm and close at 5:00pm from Friday to Sunday.
Are there non-alcoholic beverages available?
Non-alcoholic beverages are available for purchase at Counter 17.
Do you have to go on an experience to enjoy Counter 17?
No, Counter 17 is open for the public to enjoy provided each guest ordering an alcoholic beverage has a valid ID. Only one drink will be served at a time per ID.