Frequently Asked Questions
Do you allow bookings for large groups?
For groups larger than 16 guests, please contact firstname.lastname@example.org to book your experience
What should I do if I am late for my experience?
Please contact our Concierge at 502.395.9070 to see if we can reschedule your reservation for a later time. We do our best to accommodate all guests on site, however, we cannot guarantee your spot on a later experience. If a guest is greater than 15 minutes late to an experience, without prior notification, their position on the experience may be opened up to guests who are on our experience waitlist.
Is Castle & Key Distillery accessible?
Castle & Key Distillery is located on historic grounds dating back to the late 1800s. Due to the nature of our grounds, guests with limited mobility may face challenges traversing portions of our pathways and navigating steep inclines. We strive to make our experiences as inclusive as possible to all guests. However, due to the structure of our facility, portions of the experience may be inaccessible to guests requiring certain mobility devices.
Will experiences take place in inclement weather?
Experiences will continue to operate in light rain and complimentary umbrellas will be available for use throughout your experience. Experiences will be delayed or cancelled in the event of heavy rain, strong wind, lightning, or an outside wind chill temperature of 25 degrees or below. Our Concierge will contact you regarding your booking in the event of a cancellation to assist in making appropriate accommodations.
What experiences are being offered?
All experiences currently being offered at Castle & Key Distillery can be found on our website under Book Your Experience.
Do you allow smoking?
Smoking is allowed in designated smoking areas only. Please contact one of our Hospitality employees for further detail.
What happens if I do not have a government issued form of photo identification for my experience?
Guests are required to present a valid ID in order to participate in the tasting following an experience. If a valid ID is forgotten, guest are more than welcome to still enjoy the experience, but will not be served during the tasting.
What forms of payment are accepted?
Cash, credit, and debit are accepted for all experiences and retail purchases. Checks will not be accepted in any capacity.
What is the age limit for experiences?
All guests participating in our experiences must be 21 years of age or older. No guests under the age of 21, including infants and children, will be allowed on our experiences.
What is the age limit for Castle & Key's public spaces and botanical trail?
Guests under the age of 21 are invited to enjoy our public spaces, Botanical Trail, and Springhouse. Due to the historic and unique nature of our property, all guests under the age of 21 must be supervised at all times by a member of their party who is 21 years of age or older.
Is outside alcohol allowed at Castle & Key Distillery?
Outside alcoholic beverages are not permitted on site. Light snacks and beverages are available for purchase in The Boiler Room.
Are pets allowed on Castle & Key Distillery grounds?
Only service animals will be allowed on site.
Is photography allowed at Castle & Key Distillery?
We want to make sure you are able to commemorate your experience through photography, though we ask that you follow your Hosts’ guidelines on which features of the site can be photographed. For the safety of our guests, Castle & Key prohibits the use of tripods, monopods, or selfie sticks on our grounds. Professional photography and photo sessions are not permitted on site with the exception of approved onsite hosted events.
Can I rent out your venue for a styled photoshoot, engagement pictures, etc?
Professional photography and photo sessions are not permitted with the exception of approved onsite hosted events.
Inquiring about events, including weddings, celebrations, corporate functions and more?
Please contact email@example.com for all event inquiries including venue details, availability, and pricing.
Where can I purchase your product?
A comprehensive list of all bars, restaurants, and retailers carrying our product can be found at our website on the Spirits page. We recommend contacting locations ahead to ensure our product is in stock.
What states are you currently distributing in and what is the future distribution plan?
We are currently distributing Castle & Key products in the Kentucky and Tennessee markets, but plan to expand our market as our production allows. For all wholesale or retail inquiries, please contact our Sales Manager, Jon Newton, at firstname.lastname@example.org.
Is Castle & Key Distillery hiring?
Looking for more information and updates on Castle & Key Distillery?
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All other questions
Please contact email@example.com for all other inquiries regarding Castle & Key.