Careers

  • Host

    Castle & Key Distillery - Frankfort, KY
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    JOB SUMMARY:

    The Host is an integral part of our Guest Experience team. They are first and foremost responsible for providing a unique, intimate and curated experience for our all tour guests. The Host will support the Guest Experience Manager in their planning and vision for the overall Guest Experience department.

    The ideal candidate will be charismatic, engaging and passionate about the spirits industry and history. They must be able to demonstrate agility and flexibility in their interpersonal skills and be unrelenting in their commitment to provide a luxurious experience for all guest. Attention to detail and strong planning and organizational skills will be crucial to their success.

    RESPONSIBILITIES (Specific areas of responsibility include but are not limited to):

    • Lead Guest Experiences in groups of up to 20 guests on guided walking tours around the Castle & Key property and facilities 3-5 times daily
    • Passionately and creatively provide pertinent information on the grounds and the company that keeps guests focused on their experiences
    • Must be able to adapt the flow and structure of the tour when activity at the visitor center and around the surrounding property dictates (i.e. when on-site events and VIP experiences occur simultaneously)
    • Exhibit high levels of knowledge regarding spirits, most importantly those brands under the Castle & Key umbrella
    • Actively learn about the world of spirits
    • Express high levels of passion regarding the C&K project
    • Greet Guests in the Retail Center and provide them with customized sales pitch of C&K products
    • Educate Guests on the history of our Distillery and current operation
    • Lead Educational product tastings
    • Prepare tasting areas, drinkware, and gear for tours throughout the day cleaning and prepping multiple times per day as determined by tour schedule
    • Maintaining a tour path clear of any hazards or debris
    • Communicate feedback of the tour program to Leadership as needed
    • Assist with on-site events, as needed

    EDUCATION AND EXPERIENCE:

    • Bachelor’s Degree preferred
    • 2 years related experience preferred

    WORK ENVIRONMENT:

    This job operates throughout the overall distillery including the production facility, gardens, retail center and tasting room.

    POSITION/PHYSICAL CONDITIONS: 

    While performing the duties of this job, the employee is regularly required lift and/ or move up to 50 pounds. The position requires substantial amounts of walking and movement as it involves guiding guests safely throughout the facility. As the job is conducted throughout the facility grounds guides will be periodically exposed to the environment as well.

    POSITION TYPE & EXPECTED HOURS:This is a tourism and experience oriented position with staff interacting directly with guests. Expected hours will match the hours of operation for the retail space.

    Job Type: Part-time

    To apply, send resume to careers@castleandkey.com
  • Security Officer

    Castle & Key Distillery - Frankfort, KY
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    JOB SUMMARY:

    The Security Officer will serve as a safety presence for Castle & Key Distillery. This position will be responsible for maintaining a security post and keeping an accurate log of all disturbances and unusual occurrences. This goal of their presence is to lawfully detect, deter, observe and report in order to provide safety to all staff and guest and prevent damage or theft to property, equipment and goods. This person will often be one of the first points of contact with the public on site. In that regard, they will be charged with understanding their presence at the business and providing directions accordingly.

    The ideal candidate will have a high degree of professionalism, emotional control and integrity. This person must place a priority on safety management and stay focused in the course of their day. Ideally, they will have the dynamic interpersonal skills required to be diligent in their duties and still provide a hospitable service to staff and guests.

    RESPONSIBILITIES (Specific areas of responsibility include but are not limited to):

    • Observe for signs of crime or disorder and investigate disturbances
    • Act lawfully in direct defense of life or property
    • Lawfully apprehend criminals and evict violators
    • Take accurate records of unusual occurrences
    • Report in detail any suspicious incidents to appropriate personnel and law enforcement
    • Patrol randomly or regularly Castle & Key Distillery’s buildings and perimeter
    • Monitor and control access at building entrances and vehicle gates
    • Watch alarm systems or video cameras and operate detecting/emergency equipment
    • In instances of medical emergencies, perform first aid or CPR
    • Control traffic by directing drivers
    • Maintain Castle & Key Distillery’s stability and reputation by complying with legal requirements
    • Ensure the security, safety and well-being of all personnel, visitors and the premises
    • Provide exceptional hospitality service
    • Adhere to all company service and operating standards
    • Remain in compliance with local, state and federal regulations
    • Respond to emergencies to provide necessary assistance to employees and customers
    • Protect the company’s assets relative to theft, assault, fire and other safety issues
    • Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations
    • Management of truck logs
    • Fire alarm inspections

    EDUCATION AND EXPERIENCE:

    • Proven work experience as a security guard or relevant position
    • Trained security officer with diploma
    • Ability to operate detecting systems and emergency equipment
    • Excellent knowledge of public safety and security procedures/protocols
    • Surveillance skills and detail orientation
    • Integrity and professionalism
    • High school degree

    Job Type: Full-time

    To apply, send resume to careers@castleandkey.com
  • Seasonal, Part-Time Hospitality Associate

    Castle & Key Distillery - Frankfort, KY
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    SUMMARY:

    The Hospitality Associate is a seasonal part-time position within our Hospitality Department that serves the Guest Experience and Retail Department’s guests during their time on site. They will rotate between the greeting areas, answering questions., the retail space and maintaining neatness and cleanliness of commons spaces. This position will be required to be “on-stage” for the majority of their shift.

    DETAIL OF RESPONSIBILITIES

    Specific areas of responsibility include but are not limited to:

    • Greets all guests in several reception checkpoints throughout the property and answers all incoming questions
    • They will be responsible for assisting guests as they shop in the retail space and answering/directing questions appropriately and provide them with customized sales pitch of C&K products
    • Responsible for the upkeep and cleanliness of common spaces in the hospitality building by sweeping, mopping, restocking, restroom checks and additional cleaning tasks as they arise.
    • Exhibit high levels of knowledge regarding spirits and Castle & Key’s history/property
    • Prepare tasting areas, drinkware, and gear for tours throughout the day cleaning and prepping multiple times per day as determined by tour schedule
    • Escalate any guest concerns or feedback to the appropriate upline leader and maintain a pleasant and hospitable demeanor at all times.
    • Assist with on-site events, as needed

    EDUCATION AND EXPERIENCE:

    • High School Degree/GED required, Associate’s Degree preferred.
    • Must be of 21 years of age

    WORK ENVIRONMENT:

    • Extended periods of sitting, standing, walking, viewing a computer monitor may be required
    • May be required to push, pull, lift objects > 50 pounds
    • Exposure to extreme weather and temperature conditions (heat, cold, wet)
    • May be required to climb a ladder or crawl into confined spaces
    • Travel by car, bus, train or plane may be required
    • Off hours, including nights and weekends may be required

    Job Type: Part-time

    To apply, send resume to careers@castleandkey.com
  • Controller

    Castle & Key Distillery - Frankfort, KY
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    SUMMARY:

    The Accounting Department ensures the timely and accurate maintenance and reporting of the financial activities of Castle & Key and to provide ongoing resources and support to the various operations of the business. The Controller  is essential in achieving this as he/she is responsible for leading the operations of the accounting department. This individual is accountable for the production of periodic financial reports, maintenance of a system of accounting records, and a comprehensive set of controls and budgets designed to mitigate risk, enhance the accuracy of the company’s reports, and ensure that the company is compliant with GAAP.

    DETAIL OF RESPONSIBILITIES

    Specific areas of responsibility include but are not limited to:

    • Responsible for proposing and implementing an improved system of controls, procedures, and documentation requirements, and forms for all areas of the accounting department.
    • Prepares and presents key financial metrics, forecasts, and reports on a routine basis.
    • Responsible for the review and finalization of the contents of each account and item on a monthly basis.
    • Manages budgets for each operating department as well as new and ongoing capital improvement projects. Conducts routine reviews and produces weekly variance reports. Works closely with department heads to ensure accuracy and collaboration, and provides budget management tools.
    • Creates an inventory management program and oversees routine physical inventory counts of all assets. Investigates discrepancies and resolves issues.
    • Responsible for the development and reporting of cost accounting and internal audit systems.
    • Manages all applications and amendments, prepares analysis and documentation, and submits final requests for all federal, state, and local tax credit programs. Researches and recommends additional tax credit options. Develops and maintains strong relationship with all applicable entities.
    • Assists in the completion of all documentation required for the preparation of taxes. Drafts certain returns and forms for Federal, State, and Local tax requirements.
    • Recommends benchmarks against which to measure the performance of the company’s operations. Ensures the accounting/finance department meets and exceeds set Key Performance Indicators (KPIs).
    • Leads a team of accounting personnel and through them, is directly accountable for accounts receivable, accounts payable, reconciliations, chart of account maintenance, cash and debt balances, all transactions and ledgers, and the maintenance of an orderly accounting filing system.
    • Maintains knowledge of industry trends and ensures organization’s compliance with applicable federal, state, and local regulations. Ensures all available tax exemptions are taken advantage of.
    • Works closely with the Corporate Operations Director to routinely review the financial health of the business, make recommendations, and execute special projects.
    • Adheres to all company operating standards and performs other duties as assigned.  

    EDUCATION AND EXPERIENCE:

    • 3-5 Years of Directly Related Experience Required.
    • Bachelor’s Degree Required, Accounting Degree Preferred
    • CPA Preferred
    • In-depth knowledge of generally accepted accounting principles (GAAP)
    • Proven leadership ability
    • Proficient in Microsoft Office, accounting software systems
    • Highly detail-oriented and organized
    • Excellent interpersonal, communication, delegation, and problem-solving skills.

    WORK ENVIRONMENT

    • Extended periods of sitting, standing, walking, viewing a computer monitor may be required
    • May be required to push, pull, lift objects > 20 pounds
    • Travel by car, bus, train or plane may be required
    • Off hours, including nights and weekends may be required

    Job Type: Full-time

    To apply, send resume to careers@castleandkey.com
  • Concierge

    Castle & Key Distillery - Frankfort, KY
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    SUMMARY:

    The Castle & Key Concierge is expected to exemplify everything the brand represents in terms of personal image, overall behavior, quality of execution, good taste and discretion.  The Castle & Key brand pays homage to history while creating a modern and high quality product and experience for all Guests visiting the property. Through our staff and our products, Castle & Key will foster an image of luxury, thoughtfulness, approachability, ultimate hospitality and elegance.

    The primary role of the Concierge is to ensure our guest satisfaction levels are the highest in the industry; serving as a gracious and hospitable host at Castle & Key for hosted experiences and retail operations. The Concierge will serve as liaison between the Host Staff and the Retail Sales Associates to ensure a clear communication on operations for the day, thus providing a quality experience for all guests.

     

    EDUCATION AND EXPERIENCE:   

    • Entry Level Position
    • Hospitality experience of at least 1+ years in a fast paced environment
    • Bachelor’s degree
    • Strong communication skills and ability to deliver and take constructive feedback
    • Collaborative approach to work
    • Weekend and Holiday availability and flexible schedule required

     

    WORK ENVIRONMENT:

     

    • Extended periods of standing and walking
    • Required to be “on-stage” for the majority of the shift
    • Ability to push, pull, lift > 50lbs
    • Exposure to extreme weather conditions on hosted experiences

     

                           

     

    DETAIL OF RESPONSIBILITIES

     

    Specific areas of responsibility include, but are not limited to:

    • Greet and engage customers, acting as a Host ensuring all visitors feel welcome in our store
    • Provide an unmatched customer service experience – ensuring no customer leaves dissatisfied
    • Liaison between Hosted Experiences on-site and Retail Operations
    • Serve as the primary hub for all information for guests
    • Implement and maintain systems to keep store functioning efficiently
    • Proactively plans for guest arrivals – Build custom tour folders prior to guest arrival and anticipate the needs of tuests based on their reservation notes
    • Keep up with local activation, restaurants, bars, and suggestions for things to do
    • Serve as primary responder to all happenings during the experiences on-site
    • Execute opening and closing procedures
    • Run sales reports and communicate insights to management
    • Respond to specific customer inquiries (phone/email/in-person)
    • Partner with Retail and Marketing team to grow local business through customer acquisition techniques, events and outreach
    • VIP Tours Integration – Works with our Brand Ambassador to effectively plan the timeline of these tours within the context of standard tour timelines
    • Assists in managing guest flow and wait times at the distillery; constant movement around the distillery, ensuring a positive experience for each and every individual
    • Demonstrates confidence and focus during periods of high volume or unexpected events to keep distillery tours/events operating to standard
    • Ability to make immediate decisions as it relates to driving sales and satisfying the tuest

     

    Job Type: Part-time

    To apply, send resume to careers@castleandkey.com