We look forward to you joining the Castle & Key team.

Working at Castle & Key

WHO WE ARE
We are a team that takes daring actions and has crazy vision.

WHY WE EXIST
To inspire others to have the courage to follow their convictions.

WHERE WE ARE GOING
To be a brand recognized around the world for inspiring millions of people to follow their passions through an experience with our spirits.

OUR CONVICTIONS
Courage to respectfully challenge the status quo.

Excellence in all that we do.

Honesty to our customers, partners, and team.

Thoughtfulness in our approach to all activities.

We are currently seeking

  • Production Operator I

    Castle & Key Distillery - Frankfort, KY
    We will accept all applications through September 29, 2018
    Learn more

    Job Type: Full-time

    SUMMARY:

    A Production Operator in the Castle & Key Distillery department is responsible for the accurate and timely manufacture of milled grain to barreled new distillate utilizing a proprietary computer controlled and semi-manually operated production facility. The operator is expected to accurately measure all required materials, correctly add, and effectively operate all machinery according to training/SOP protocols, including, but not limited to: scales, pumps, tanks, and stills. The operator will also maintain record of production details including analytical test results, mashing and distillation worksheets, receipt time and quantity of any ingredient or necessary materials, and any other required data as specified in supplied training/SOP protocols.

    Since safety is a top priority at Castle & Key, much of the operator’s responsibility will focus on maintaining a safe and sanitary work area by ensuring the department and all equipment are cleaned and kept in good working order. Having the ability to acclimate and problem solve quickly will be critically important as unforeseen equipment issues may arise throughout the normal operation day. This role requires the individual to be a leader and self-starter, with the desire for advancement.

    EDUCATION AND EXPERIENCE:

    • Ability to operate in a fast-paced environment, effectively working and communicating with
    • other members of the department.
    • Above-average reading and comprehensive skills with the ability to communicate effectively in both oral and written form. Good interpersonal skills.
    • Demonstrated mathematical skills for basic calculations (add, subtract, multiply and divide).
    • Ability to track and weight ingredients accurately utilizing a floor scale, flow meter and load
    • cell.
    • Provide support to unloading, milling, cooking, and fermentation processes, while maintaining
    • satisfactory level of cleanliness and safety.
    • Ability to learn quickly and support the plant’s process improvement initiatives.
    • Previous Distillation/Manufacturing experience is preferred.

    WORK ENVIRONMENT:

    • Extended periods of sitting, standing, walking, viewing a computer monitor may be required.
    • May be required to push, pull, lift objects > 50 pounds.
    • Exposure to loud noises, alcohol vapors, extreme weather and temperature conditions (heat, cold, wet), dust, debris, sharp objects, potentially hazardous chemical, gases and equipment and steam.
    • Exposure to machinery with moving parts.
    • May be required to climb a ladder or crawl into confined space.
    • Off hours, including nights and weekends may be required.

    DETAIL OF RESPONSIBILITIES

    Specific areas of responsibility include, but are not limited to:

    • Perform multiple and diverse production duties in the distillery, warehousing and bottling
    • operations, i.e., grain receiving and handling, milling, cooking, fermentation, distillation, by- product handling, raw materials handling, and all bottling activities as needed.
    • Specific responsibilities of a Castle & Key Distillery Operator Level 1 are as follows:
    • Boiler blow-down – Day & Night Operations o Understanding of Water Systems and pump flow paths
    • Ingredient Unload
    • Proper set-up and operation of unload conveyor system
    • Basic troubleshooting of system faults
    • Grain quality testing and reports
      • Grain unload & loss log record keeping o Slop Unload
    • Understands proper operation of agitators and pumps
    • Clear and timely communications with Logistics’ Manager and Shift Leader/Supervisor at each unload to provide accurate information on levels in tanks.
      • Practice safety and cleanliness o Mashing
    • Silo Identification
    • Roller Mill gap set-up for milling, and verification of grind size (Sieve Analysis)
    • Mashing log record keeping and accurate documentation of ingredient quantities, temperatures, times and any notes that would be of value for other team members
      • Good understanding of flow pathways of grain, water, steam and mash o Steam Sterilization / Cleaning processes o Mash Transfer and Rinsing Process o Monitoring Fermentation – Beer Chemistry (dry inch, pH, brix, specific gravity) o Proven abilities in cistern room operation, gauging spirits and filling barrels.
    • Distillation
      • Basic understanding of distillation fundamentals and theory and can articulate them in laymen terminology
      • Adequate ability to start-up and Shut-down still
      • Adequate ability to run the still under normal operation
      • Proven ability to record hourly proof, pressure and temperature conditions and make adjustments to steam levels or beer feed rate if required
      • Attentive to the still and aware of all conditions surrounding the still – beer well level, slop tanks level, cistern room readiness, cooling water levels
      • Consults with Shift Leader and/or supervisor in a timely manner if any deviation occurs during still operation
    • Proven abilities in cistern room operation, gauging spirits and filling barrels. Understands all cistern SOPs including document preparation and regulatory requirements.
    • Understands all cistern SOPs including document preparation and regulatory requirements.
    • Conduct various quality control tests and procedures (i.e., temperatures, proof levels, grain
    • quantities, gallonages, volumes, beer data, etc.) to assure that incoming raw materials, work-in- process and finished product meet the desired quality guidelines as set forth in the Castle & Key operations manual.
    • Perform general maintenance, preventive maintenance, sanitation and general clean-up functions
    • pertaining to production tools and equipment. Assist maintenance personnel when needed.
    • Effectively troubleshoot and resolve operational problems when they occur. Consult with the
    • Production Supervisor or Master Distiller when situations exist that require collective reasoning.
    • Read, comprehend, and comply with all production operation directives and procedures.
    • Maintain and service plant buildings, grounds, facilities and utilities equipment as needed.
    To apply please submit your cover letter and resume to careers@castleandkey.com.
  • Lead Host

    Castle & Key Distillery - Frankfort, KY
    We will accept all applications through October 28, 2018
    Learn more

    Job Type: Full-time

    SUMMARY:

    The Lead Host of our Guest Experience team is responsible for providing a premium and curated experience for our guests as part of their hosted experience. They provide guidance and leadership to our team of Hosts, Concierges and Hospitality Associates in daily activities and projects as assigned. The Lead Host will guide the majority of our hosted experiences and develop relationships with our guests.

    The ability to multitask and remain service focused for our guests will be critical. The Lead Host must possess strong communication, interpersonal skills and situational awareness. The ability to establish rapport with team members and guests will allow the Lead Host to fulfill the expectation of our Guest Experience model.

    EDUCATION AND EXPERIENCE:

    • Bachelor’s Degree
    • 2-4 years related experience preferred

    WORK ENVIRONMENT:

    • Extended periods of sitting, standing, walking, viewing a computer monitor may be required
    • May be required to push, pull, lift objects > 50 pounds
    • Exposure to extreme weather and temperature conditions (heat, cold, wet)
    • May be required to climb a ladder or crawl into confined spaces
    • Travel by car, bus, train or plane may be required
    • Off hours, including nights and weekends may be required

    DETAIL OF RESPONSIBILITIES

    Specific areas of responsibility include but are not limited to:

    • Provide leadership and guidance to Host Team through example by way of preparedness, punctuality, positivity, encouraging feedback, problem-solving skills and goal-setting
    • Ensure all setup and preparation for the day in the F&B space, tasting rooms and Guest Center is accomplished by Host Staff prior to guest arrivals
    • Prepare for early morning and afternoon meetings with Hospitality staff
    • Recap numbers from the previous day and set goals for the current day/week
    • Respond to emails from guests inquiring about tours, events, etc. and connect these guests through the proper channels to the right staff members
    • Guide Hosted Experiences in groups of up to 20 guests on guided walking tours around the Castle & Key property and facilities 3-5 times daily
    • Passionately and creatively provide pertinent information on the grounds and the company that keeps guests focused on their experiences
    • Must be able to adapt the flow and structure of the tour when activity at the visitor center and around the surrounding property dictates (i.e. when on-site events and VIP experiences occur simultaneously)
    • Exhibit high levels of knowledge regarding spirits, most importantly those brands under the Castle & Key umbrella
    • Actively learn about the world of spirits
    • Express high levels of passion regarding the C&K project
    • Greet guests in the Guest Center and provide them with customized sales pitch of C&K products
    • Educate Guests on the history of our Distillery and current operation
    • Lead Educational product tastings
    • Prepare tasting areas, drinkware, and gear for tours throughout the day cleaning and prepping multiple times per day as determined by tour schedule
    • Maintaining a tour path clear of any hazards or debris
    • Communicate feedback of the tour program to Leadership as needed
    • Assist with on-site events as needed
    • Assist with Barrel Experiences as needed
    To apply please submit your cover letter and resume to careers@castleandkey.com.
  • Shipping & Receiving Clerk

    Castle & Key Distillery - Frankfort, KY
    We will accept all applications through October 13, 2018
    Learn more

    Job Type: Full-time

    SUMMARY:

    The Shipping and Receiving Clerk is responsible for verifying and maintaining records/documentation on incoming and outgoing shipments using quality standards. In addition, they will be responsible for managing relationships with our shipping partners. They will oversee certain aspects of carrier management, load configuration, inventory accountability, customer service and data entry. This role will support both incoming and outgoing shipments for all areas of the business.

    The ability to track large and diverse packages or inventories and maintain quality standards will be critical. The ideal candidate will be a self starter with strong communication skills and attention to detail..

    EDUCATION AND EXPERIENCE:

    • Organizational Skills
    • Strong Initiative and ability to effectively operate with minimal oversight
    • Attention to Detail
    • Excellent written & verbal communication skills
    • Knowledge of light equipment operation
    • Strong computer and Microsoft Excel skills
    • Knowledge of standard shipment methods, procedures and laws preferred
    • 2+ years warehouse experience preferred
    • Bachelor’s degree preferred, not required

    WORK ENVIRONMENT

    • Extended periods of sitting, standing, walking may be required
    • May be required to push, pull, lift objects > 50 pounds
    • Exposure to extreme weather and temperature conditions (heat, cold, wet), dust, debris and sharp objects

    DETAIL OF RESPONSIBILITIES

    The specific areas of responsibility include but are not limited to:

    • Responsible for scheduling shipments and communicating receiving hours and delivery location with vendors once an order is placed.
    • Works closely with Accounts Payable to track incoming orders and match Bills of Lading to Purchase Orders.
    • Unpacks, examines and routes incoming shipments, rejects damaged items, records shortages, and corresponds with shipper to immediately rectify damages and shortages.
      • Ensures Bill of Lading is accurate and executed with the proper sign-off.
      • Reports defective materials or questionable conditions to the department heads.
      • Coordinates recovery plans for delayed shipments.
    • Identify issues that may delay the targeted delivery time of the in transit shipments and works with vendors to resolve potential delays.
    • Responsible for outgoing shipments, properly preparing bills of lading for shipment, and coordination with applicable shipping and trucking companies.
    • Responsible for keeping an adequate supply of shipping materials on hand at all times.
    • Researches cost-effective methods for transportation and deliveries.
    • Develops and maintains strong relationships with shipment partners, manages agreements and ensures compliance with applicable state and federal shipment laws as well as internal procedures.
    • Maintains inventories of all deliveries in transit to their final destination at locations including on-site and off-site warehouses.
    • Prepares daily schedule of anticipated shipments and deliveries and coordinates with all departments for unload, receipt and check-in.
    • Assists Production Operations Department in scheduling shipments and deliveries, including finished goods shipments through distribution companies.
    • As needed:
      • Assists Accounting Team with unannounced inventory counts and reconciliations for all raw materials, WIPs, and finished goods.
      • Operates forklift, pallet jack, dolly, stretch wrap banders, and other equipment to prepare shipments and receive deliveries.
      • Other duties as assigned.
    To apply please submit your cover letter and resume to careers@castleandkey.com.
  • Concierge

    Castle & Key Distillery - Frankfort, KY
    We will accept all applications through October 20, 2018
    Learn more

    Job Type: Full-time

    SUMMARY:

    The Castle & Key Concierge is expected to exemplify everything the brand represents in terms of personal image, overall behavior, quality of execution, good taste and discretion.  The Castle & Key brand pays homage to history while creating a modern and high quality product and experience for all Guests visiting the property. Through our staff and our products, Castle & Key will foster an image of luxury, thoughtfulness, approachability, ultimate hospitality and elegance.

    The primary role of the Concierge is to ensure our guest satisfaction levels are the highest in the industry; serving as a gracious and hospitable host at Castle & Key for hosted experiences and retail operations. The Concierge will serve as liaison between the Host Staff and the Retail Sales Associates to ensure a clear communication on operations for the day, thus providing a quality experience for all guests.

    EDUCATION AND EXPERIENCE:   

    • Entry Level Position
    • Hospitality experience of at least 1+ years in a fast paced environment
    • Bachelor’s degree
    • Strong communication skills and ability to deliver and take constructive feedback
    • Collaborative approach to work
    • Weekend and Holiday availability and flexible schedule required

    WORK ENVIRONMENT:

    • Extended periods of standing and walking
    • Required to be “on-stage” for the majority of the shift
    • Ability to push, pull, lift > 50lbs
    • Exposure to extreme weather conditions on hosted experiences

    DETAIL OF RESPONSIBILITIES

    Specific areas of responsibility include, but are not limited to:

    • Greet and engage customers, acting as a Host ensuring all visitors feel welcome in our store
    • Provide an unmatched customer service experience – ensuring no customer leaves dissatisfied
    • Liaison between Hosted Experiences on-site and Retail Operations
    • Serve as the primary hub for all information for guests
    • Implement and maintain systems to keep store functioning efficiently
    • Proactively plans for guest arrivals – Build custom tour folders prior to guest arrival and anticipate the needs of tuests based on their reservation notes
    • Keep up with local activation, restaurants, bars, and suggestions for things to do
    • Serve as primary responder to all happenings during the experiences on-site
    • Execute opening and closing procedures
    • Run sales reports and communicate insights to management
    • Respond to specific customer inquiries (phone/email/in-person)
    • Partner with Retail and Marketing team to grow local business through customer acquisition techniques, events and outreach
    • VIP Tours Integration – Works with our Brand Ambassador to effectively plan the timeline of these tours within the context of standard tour timelines
    • Assists in managing guest flow and wait times at the distillery; constant movement around the distillery, ensuring a positive experience for each and every individual
    • Demonstrates confidence and focus during periods of high volume or unexpected events to keep distillery tours/events operating to standard
    To apply please submit your cover letter and resume to careers@castleandkey.com.
  • Hospitality Associate

    Castle & Key Distillery - Frankfort, KY
    We will accept all applications through October 20, 2018
    Learn more

    Job Type: Part-time

    SUMMARY:

     

    The Hospitality Associate is a seasonal part-time position within our Hospitality Department that serves the Guest Experience and Retail Department’s guests during their time on site. They will rotate between the greeting areas, answering questions., the retail space and maintaining neatness and cleanliness of commons spaces. This position will be required to be “on-stage” for the majority of their shift.

     

    EDUCATION AND EXPERIENCE:

     

    • High School Degree/GED required, Associate’s Degree preferred.
    • Must be of 21 years of age

     

    WORK ENVIRONMENT:

     

    Extended periods of sitting, standing, walking, viewing a computer monitor may be required

    May be required to push, pull, lift objects > 50 pounds

    Exposure to extreme weather and temperature conditions (heat, cold, wet)

    May be required to climb a ladder or crawl into confined spaces

    Travel by car, bus, train or plane may be required

    Off hours, including nights and weekends may be required

     

    DETAIL OF RESPONSIBILITIES

     

    Specific areas of responsibility include but are not limited to:

     

    • Greets all guests in several reception checkpoints throughout the property and answers all incoming questions
    • They will be responsible for assisting guests as they shop in the retail space and answering/directing questions appropriately and provide them with customized sales pitch of C&K products
    • Responsible for the upkeep and cleanliness of common spaces in the hospitality building by sweeping, mopping, restocking, restroom checks and additional cleaning tasks as they arise.
    • Exhibit high levels of knowledge regarding spirits and Castle & Key’s history/property
    • Prepare tasting areas, drinkware, and gear for tours throughout the day cleaning and prepping multiple times per day as determined by tour schedule
    • Escalate any guest concerns or feedback to the appropriate upline leader and maintain a pleasant and hospitable demeanor at all times.
    • Assist with on-site events, as needed
    To apply please submit your cover letter and resume to careers@castleandkey.com.