Careers

  • Guest Experience Manager

    Castle & Key Distillery - Frankfort, KY
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    JOB SUMMARY: 

    Inspired by Colonel E.H. Taylor’s vision and the property he built, the Castle & Key Distillery team is driven to restore the property to the unique bourbon destination it once was and produce a suite of spirits that are as uncompromising in quality as Colonel Taylor’s. We are team who is guided by our mission to inspire others to have the courage to follow their convictions. In pursuit of our goals, we seek to build a company that is a workplace of choice, which fosters development, personal growth and creative licensure.

    The Guest Experience Manager is expected to exemplify everything the brand represents in terms of personal image, overall behavior, quality of execution, good taste and discretion.  The Castle & Key brand pays homage to history while creating a modern and high quality product and experience for all Guests visiting the property.  Through our staff and our products, Castle & Key will foster an image of luxury, thoughtfulness, approachability, ultimate hospitality and elegance.

    The primary role of the Guest Experience Manager is to ensure our Guest satisfaction levels are the highest in the industry; serving as a gracious and hospitable host at Castle & Key, while overseeing the Brand Ambassador Staff to ensure a quality experience for all Guests. The Guest Experience Manager is responsible for providing quality and efficient customer service through the daily management of a team of employees to include motivating, recognizing, rewarding, coaching, counseling, training, and problem solving.  Additionally, the position is responsible for assisting the Director of Guest Experience & Retail in development, analyses and implementation of staffing, training, scheduling and reward/recognition programs.  The Guest Experience Manager will work directly with the Retail Manager and Brand Ambassador to promote excellence, collaboration and growth among our entire team.

    The ideal candidate will have a strong hospitality background, with a focus on luxury and personalized attention to guests. This person will be ambitious in their career and seeking out a role that allows them to build a team, department and experience for guests from the ground up. They will be strategic planners and goal driven.

    RESPONSIBILITIES (Primary duties and responsibilities include, but are not limited to):

    • Manages a team of part-time and full-time Spirit Stewards, who will provide the ultimate personalized Guest experience with the highest level of responsiveness
    • Ensures service standards, policies and procedures are properly implemented and followed
    • Leads daily morning meetings for Spirit Stewards to review expected Guests, tour routes, and additional information needed each day; ensures customer service is handled in an efficient and knowledgeable manner
    • Assists with training and developing Spirit Stewards to ensure tours meet/exceed quantifiable performance metrics (g. Projected Guest Goals, Net Sales, Tour Conversion to Sales, etc.)


      • Provides consistent, fair and timely feedback to associates through various channels, i.e. one on one opportunities, reviews, coaching, mentoring, training
      • Ensures all Spirit Stewards participate in a teamwork environment; ensures employees feel empowered to cause, create and react to change; ensure associates feel involved, appropriately communicated with and appreciated for their efforts and results
      • Attends monthly meetings with Spirit Steward Team, to be set up by the Brand Ambassador
    • Displays a “Guest comes first” attitude by training and holding associates accountable for delivering legendary service
    • Proactively plans for Guest arrivals – Build custom tour folders prior to guest arrival and anticipate the needs of Guests based on their reservation notes
    • VIP Tours Integration – Works with our Brand Ambassador to effectively plan the timeline of these tours within the context of standard tour timelines
    • Manages Guest flow and wait times at the distillery; constant movement around the distillery, ensuring a positive experience for each and every individual
    • Demonstrates confidence and focus during periods of high volume or unexpected events to keep distillery tours/events operating to standard and to set a positive example for the staff
    • Ability to make immediate decisions as it relates to driving sales and satisfying the Guest
    • Ability to make immediate decisions regarding associate issues, store policy and procedure issues and guest service recovery
    • Takes part in organization of distillery events, together with the support of the Director of Guest Experience & Retail. All events should be communicated to the team in a monthly lifestyle events calendar, and shared with PR team (as necessary)
    • Continually improves the positioning of services and the company brand to create more value for the customer and the company
    • Evaluates the results of Guest Experience operations regularly and provides reports on these results to the Director of Guest Experience & Retail
    • Maintains cleanliness of property (restrooms, tour paths, seating at peristyle, front entrance etc.)

    EDUCATION AND EXPERIENCE:        

    • 4 Years Hospitality Experience – Strong background in luxury hospitality, customer service, property management, operations or related industry preferred
    • Bachelors Degree Required – A concentration in Hospitality strongly preferred

     

     

    MANAGERIAL RESPONSIBILITY

    This position manages all employees of the department and is responsible for the performance management and assistance in hiring of the employees within that department. Writes and administers performance reviews for skill improvement.  Must be available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution. Ensures employees have appropriate training and other resources to perform their jobs.  Responds to and resolves employee relations issues expressed by team members.

    WORK ENVIRONMENT

    This job operates within a tour center at the distillery. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

    POSITION/PHYSICAL CONDITIONS:

    While performing the duties of this job, the employee is regularly required to talk and hear.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.  The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee will be exposed to outside weather conditions.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    POSITION TYPE & EXPECTED HOURS

    This is a full time role with standard hours prior to opening – Monday through Friday, 8:00 AM to 5:00 PM.  Non-standard hours will come into effect for this full time position once we open to the public – requires evening and weekend coverage.  Must have flexibility on working hours to accommodate for busy seasons, though these scheduled hours will be booked in advance.  Days and hours of work are subject to change once we open, but are projected to be Wednesday through Saturday 8:00 AM to 5:00 PM, and Sundays from 11:00 AM to 6:00 PM.

    TRAVEL

    No travel is currently expected for this position.

    Job Type: Full-time

    To apply, send resume to careers@castleandkey.com
  • Fixed Asset Accountant

    Castle & Key Distillery - Frankfort, KY
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    JOB SUMMARY: The job of a fixed asset accountant lies in monitoring the fixed assets of an organization. This person will be expected to work with other members of Castle & Key Distillery’s accounting staff and report to our Controller. In certain occasions, they will be tasked with working with external auditors in order to verify if the work done is accurate. The Fixed Asset Accountant also collaborates with other departments on special projects. They should have an aptitude for performing mathematical computations, accounting, auditing.

    The ideal candidate will be a self-starter, motivated, and comfortable working in a team environment. The Fixed Asset Accountant should be proficient in computer software that supports the function of the role, as they will need to handle large, variable databases and generate reports related to this work. They will need to have excellent planning skills, and should keep abreast with the current accounting and regulatory changes.

    RESPONSIBILITIES (Specific areas of responsibility include but are not limited to):

    • Manages budgets for new and ongoing capital improvement projects, conducts routine reviews and produces weekly variance reports.
    • Proposes and implements a system of controls, procedures, and forms for fixed assets.
    • Creates an inventory management program and conducts routine physical inventory counts of fixed assets. Assists with current asset inventories. Investigates discrepancies and resolves issues.
    • Accounts for fixed asset disposals.
    • Documents and maintains fixed asset data, including purchase information, warranties, make, model, lifetime, etc.
    • Records the cost of newly acquired fixed assets and improvements of existing fixed assets into the accounting system.
    • Calculates and enters depreciation on a monthly basis.
    • Manages amendments for Historic Tax Credits; maintains relationship with State Historic Preservation Office.
    • Prepares analysis and documentation for the federal and state Historic Tax Credits.
    • Prepares and maintains documentation related to other capital-related tax credits, including KEIA and KDTA.
    • Drafts annual property tax return information.
    • Assists in the negotiation of certain capital expenditures, including labor, materials, and equipment. Prepares purchase orders and communicates with vendors.
    • Ensures all applicable tax exemptions are taken on new equipment purchases.
    • Confirms proper delivery of capital improvement orders and conducts reviews of incoming invoices.
    • Works with on-site contractors to gather all necessary information required to accurately categorize expenditures.
    • Conducts analyses related to fixed assets as requested by management.
    • Conducts weekly reviews of all fixed asset accounts and assists in monthly account closings.
    • Other duties as assigned.

    EDUCATION AND EXPERIENCE:

    • Experience in Manufacturing and Fixed Asset Accounting Preferred
    • Bachelor’s Degree Required, Accounting Degree Preferred
    • Knowledge of Quickbooks Enterprise Software Preferred
    • Proficient in Microsoft Office Excel
    • Highly detail oriented and organized
    • Ability to act and operate independently with minimal daily direction from manager to accomplish objectives
    • Excellent interpersonal, communication, and problem-solving skills.

    WORK ENVIRONMENT

    • Must be able to sit for extended periods of time
    • Repetitive motions (such as typing)
    • Navigating warehouse environments during audits
    • Occasionally lifts > 25lbs

    Job Type: Full-time

    To apply, send resume to careers@castleandkey.com
  • Lead Host

    Castle & Key Distillery - Frankfort, KY
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    JOB SUMMARY:

    The Lead Host is an integral part of our Guest Experience team. They are first and foremost responsible for providing a unique, intimate and curated experience for our all tour guests. This role is responsible for providing leadership and training to the host team and being a first point of contact for problem solving. The Lead Host will support the Guest Experience Manager in their planning and vision for the overall Guest Experience department.

    The ideal candidate will be charismatic, engaging and passionate about the spirits industry and history. They must be able to demonstrate agility and flexibility in their interpersonal skills and be unrelenting in their commitment to provide a luxurious experience for all guest. Attention to detail and strong planning and organizational skills will be crucial to their success.

    RESPONSIBILITIES (Specific areas of responsibility include but are not limited to):

    • Provide leadership and guidance to Host Team through example by way of preparedness, punctuality, positivity, encouraging feedback, problem-solving skills and goal-setting
    • Ensure all setup and preparation for the day in the F&B space, tasting rooms and Visitor Center is accomplished by Host Staff prior to guest arrivals
    • Prepare for early morning and afternoon meetings with Guest Experience Staff
    • Recap numbers from the previous day and set goals for the current day/week
    • Respond to emails from guests inquiring about tours, events, etc. and connect these guests through the proper channels to the right staff members
    • Guide Guest Experiences in groups of up to 20 guests on guided walking tours around the Castle & Key property and facilities 3-5 times daily
    • Passionately and creatively provide pertinent information on the grounds and the company that keeps guests focused on their experiences
    • Must be able to adapt the flow and structure of the tour when activity at the visitor center and around the surrounding property dictates (i.e. when on-site events and VIP experiences occur simultaneously)
    • Exhibit high levels of knowledge regarding spirits, most importantly those brands under the Castle & Key umbrella
    • Actively learn about the world of spirits
    • Express high levels of passion regarding the C&K project
    • Greet Guests in the Retail Center and provide them with customized sales pitch of C&K products
    • Educate Guests on the history of our Distillery and current operation
    • Lead Educational product tastings
    • Prepare tasting areas, drinkware, and gear for tours throughout the day cleaning and prepping multiple times per day as determined by tour schedule
    • Maintaining a tour path clear of any hazards or debris
    • Communicate feedback of the tour program to Leadership as needed
    • Assist with on-site events as needed
    • Assist with Barrel Experiences as needed

    EDUCATION AND EXPERIENCE:

    • Bachelor’s Degree
    • 2-4 years related experience preferred

    WORK ENVIRONMENT: 

    This job operates throughout the overall distillery including the production facility, gardens, retail center and tasting room.

    POSITION/PHYSICAL CONDITIONS: 

    While performing the duties of this job, the employee is regularly required lift and/ or move up to 50 pounds. The position requires substantial amounts of walking and movement as it involves guiding guests safely throughout the facility. As the job is conducted throughout the facility grounds guides will be periodically exposed to the environment as well.

    Job Type: Full-time

    To apply, send resume to careers@castleandkey.com
  • Assistant Retail Manager

    Castle & Key Distillery - Frankfort, KY
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    JOB SUMMARY:

    The Castle & Key Assistant Retail Manager is expected to exemplify everything the brand represents in terms of personal image, overall behavior, quality of execution, good taste and discretion. The Castle & Key brand pays homage to history while creating a modern and high quality product and experience for all Guests visiting the property. Through our staff and our products, Castle & Key will foster an image of luxury, thoughtfulness, approachability, ultimate hospitality and elegance. As the Castle & Key Retail Assistant Manager, you are as experienced on the floor as you are with retail operations oversight. As an integral part of our store team, you will help pioneer the direction of our retail operation.

    The ideal candidate will have a deep appreciation for visual aesthetic, customer experience, and well-made goods. They will be engaging and service focused in all interactions with guests and staff. This role requires the ability to dually self-direct and work within the operational strategy set forth by the Retail Manager. Strong verbal/non-verbal communication and relentlessness in their pursuit of a hospitable experience is a must. This position is an opportunity to grow professionally, and have a hand in shaping the trajectory of our growing retail business.

    RESPONSIBILITIES (Primary duties and responsibilities include, but are not limited to):

    • Greet and engage customers, ensuring all Guests feel welcome in our store
    • Actively supervise the sales floor and work closely with the Concierge to host to in-store Guests
    • Perform daily operations tasks including opening the Visitor Center, opening/closing registers, calculating nightly cash deposits, and arming/disarming the security system as needed.
    • Supervise and participate in the execution of all daily operations tasks including replenishing inventory on the sales floor, replenishing packaging materials, maintaining the tidiness of all products and displays, accepting and tagging new inventory shipments, etc.
    • Provide an unmatched customer service experience – ensuring no Guest leaves dissatisfied
    • Run Sales and Inventory Reports and communicate insights to management
    • Work one-on-one to develop genuine relationships with customers – including personal shopping, correspondence and styling
    • Partner with the Retail Manager to maintain and contribute to merchandising and visual elements
    • Respond to specific customer inquiries (phone/email/person)
    • Review and execute customer sales orders and process returns and exchanges using inventory management software
    • Partner with Retail Manager and Marketing team to grow local business through customer acquisition techniques, events and outreach
    • Assist in managing a team of part-time and full-time Retail Sales Associates, who will provide the ultimate personalized Guest Experience with the highest level of excellence and thoughtfulness
    • Ensure service standards, policies and procedures are properly implemented and followed
    • Assist with training and developing Retail Sales Associates to ensure the team meets and exceeds quantifiable performance metrics (g. Net Sales, Tour Conversion to Sales, etc.)
    • Provides consistent, fair and timely feedback to associates through various channels, i.e. one on one opportunities, reviews, coaching, mentoring, training
    • Ensures all Retail Sales Associates participate in a teamwork environment; ensures employees feel empowered to cause, create and react to change; ensure Associates feel involved, appropriately communicated with and appreciated for their efforts and results
    • Demonstrates confidence and focus during periods of high volume or unexpected events to keep Visitor’s Center operating to standard and to set a positive example for the staff
    • Ability to make immediate decisions as it relates to driving sales and satisfying the Guest
    • Ability to make immediate decisions regarding Associate issues, store policy and procedure issues and guest service recovery
    • Take part in retail operations as needed for both after-hours on-site events, as well as off-site pop up shops
    • Continually improve the positioning of services and the company brand to create more value for the customer and the company
    • Maintains cleanliness of Visitor’s Center

    EDUCATION AND EXPERIENCE:

    • Retail experience of at least 4+ years in a fast paced environment
    • Proven record to build customer base
    • Bachelors degree
    • Knowledge of visual merchandising practices
    • Strong communication skills and ability to deliver and take constructive feedback
    • An entrepreneurial spirit
    • Collaborative approach to work
    • Interest in the Fashion Industry and Spirits Industry
    • Weekend and Holiday availability and flexible schedule required

    MANAGERIAL RESPONSIBILITY:

    This position will assist the Retail Manager in supervising the Retail Keyholders, Concierges, and Retail Sales Associates. Along with the Retail Manager, the Assistant Retail Manager is responsible for the performance management and assistance in hiring of the employees within the Retail department. Must be available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution. Ensures employees have appropriate training and other resources to perform their jobs. Responds to and resolves employee relations issues expressed by team members.

    WORK ENVIRONMENT:

    This job operates within the Visitor Center at the distillery as well as any potential off-site pop up shop event locations. This role routinely uses standard office equipment such as computers, phones, photocopiers, radios, filing cabinets and fax machines.

    POSITION/PHYSICAL CONDITIONS:

    While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee will be exposed to outside weather conditions.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    POSITION TYPE & EXPECTED HOURS

    This is a full time role with standard hours prior to opening – Monday through Friday, 8:00 AM to 5:00 PM. Non-standard hours will come into effect for this full time position once we open to the public – requires evening and weekend coverage. Must have flexibility on working hours to accommodate for busy seasons, though these scheduled hours will be booked in advance. Days and hours of work are subject to change once we open, but are projected to be Monday through Saturday 8:00 AM to 7:00 PM, and Sundays from 11:00 AM to 7:00 PM.

    TRAVEL:

    Some travel will be expected for this position.

    Job Type: Full-time

    To apply, send resume to careers@castleandkey.com
  • Host

    Castle & Key Distillery - Frankfort, KY
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    JOB SUMMARY:

    The Host is an integral part of our Guest Experience team. They are first and foremost responsible for providing a unique, intimate and curated experience for our all tour guests. The Host will support the Guest Experience Manager in their planning and vision for the overall Guest Experience department.

    The ideal candidate will be charismatic, engaging and passionate about the spirits industry and history. They must be able to demonstrate agility and flexibility in their interpersonal skills and be unrelenting in their commitment to provide a luxurious experience for all guest. Attention to detail and strong planning and organizational skills will be crucial to their success.

    RESPONSIBILITIES (Specific areas of responsibility include but are not limited to):

    • Lead Guest Experiences in groups of up to 20 guests on guided walking tours around the Castle & Key property and facilities 3-5 times daily
    • Passionately and creatively provide pertinent information on the grounds and the company that keeps guests focused on their experiences
    • Must be able to adapt the flow and structure of the tour when activity at the visitor center and around the surrounding property dictates (i.e. when on-site events and VIP experiences occur simultaneously)
    • Exhibit high levels of knowledge regarding spirits, most importantly those brands under the Castle & Key umbrella
    • Actively learn about the world of spirits
    • Express high levels of passion regarding the C&K project
    • Greet Guests in the Retail Center and provide them with customized sales pitch of C&K products
    • Educate Guests on the history of our Distillery and current operation
    • Lead Educational product tastings
    • Prepare tasting areas, drinkware, and gear for tours throughout the day cleaning and prepping multiple times per day as determined by tour schedule
    • Maintaining a tour path clear of any hazards or debris
    • Communicate feedback of the tour program to Leadership as needed
    • Assist with on-site events, as needed

    EDUCATION AND EXPERIENCE:

    • Bachelor’s Degree preferred
    • 2 years related experience preferred

    WORK ENVIRONMENT:

    This job operates throughout the overall distillery including the production facility, gardens, retail center and tasting room.

    POSITION/PHYSICAL CONDITIONS: 

    While performing the duties of this job, the employee is regularly required lift and/ or move up to 50 pounds. The position requires substantial amounts of walking and movement as it involves guiding guests safely throughout the facility. As the job is conducted throughout the facility grounds guides will be periodically exposed to the environment as well.

    POSITION TYPE & EXPECTED HOURS:This is a tourism and experience oriented position with staff interacting directly with guests. Expected hours will match the hours of operation for the retail space.

    Job Type: Part-time

    To apply, send resume to careers@castleandkey.com
  • Security Officer

    Castle & Key Distillery - Frankfort, KY
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    JOB SUMMARY:

    The Security Officer will serve as a safety presence for Castle & Key Distillery. This position will be responsible for maintaining a security post and keeping an accurate log of all disturbances and unusual occurrences. This goal of their presence is to lawfully detect, deter, observe and report in order to provide safety to all staff and guest and prevent damage or theft to property, equipment and goods. This person will often be one of the first points of contact with the public on site. In that regard, they will be charged with understanding their presence at the business and providing directions accordingly.

    The ideal candidate will have a high degree of professionalism, emotional control and integrity. This person must place a priority on safety management and stay focused in the course of their day. Ideally, they will have the dynamic interpersonal skills required to be diligent in their duties and still provide a hospitable service to staff and guests.

    RESPONSIBILITIES (Specific areas of responsibility include but are not limited to):

    • Observe for signs of crime or disorder and investigate disturbances
    • Act lawfully in direct defense of life or property
    • Lawfully apprehend criminals and evict violators
    • Take accurate records of unusual occurrences
    • Report in detail any suspicious incidents to appropriate personnel and law enforcement
    • Patrol randomly or regularly Castle & Key Distillery’s buildings and perimeter
    • Monitor and control access at building entrances and vehicle gates
    • Watch alarm systems or video cameras and operate detecting/emergency equipment
    • In instances of medical emergencies, perform first aid or CPR
    • Control traffic by directing drivers
    • Maintain Castle & Key Distillery’s stability and reputation by complying with legal requirements
    • Ensure the security, safety and well-being of all personnel, visitors and the premises
    • Provide exceptional hospitality service
    • Adhere to all company service and operating standards
    • Remain in compliance with local, state and federal regulations
    • Respond to emergencies to provide necessary assistance to employees and customers
    • Protect the company’s assets relative to theft, assault, fire and other safety issues
    • Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations
    • Management of truck logs
    • Fire alarm inspections

    EDUCATION AND EXPERIENCE:

    • Proven work experience as a security guard or relevant position
    • Trained security officer with diploma
    • Ability to operate detecting systems and emergency equipment
    • Excellent knowledge of public safety and security procedures/protocols
    • Surveillance skills and detail orientation
    • Integrity and professionalism
    • High school degree

    Job Type: Full-time

    To apply, send resume to careers@castleandkey.com
  • Office Administrator

    Castle & Key Distillery - Frankfort, KY
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    JOB SUMMARY:

    The Office Administrator is the front line of the Castle & Key Corporate Office and is responsible for a large range of functions to support the business as a whole. This role assists with the day-to-day operations of the office and other common spaces while collaborating with a team of professionals.  The Office Administrator will be asked to manage their time in a busy environment, with regular multi-tasking.

    The ideal candidate will be a self-starter and someone who thrives in busy environments.

    This person should be highly organized and able to re-prioritize their day as needed. They will need to problem solve throughout the day and work independently within the scope of the position. The Office Administrator is often the first point of contact for guests and visitors and will need to maintain a professional and courteous demeanor at all times.

    RESPONSIBILITIES (Specific areas of responsibility include but are not limited to):

    • Serves as the main point of contact for phone inquiries, incoming visitors, on-site contractors, and various other requests. Displays strong professionalism and hospitality in all communications.
    • Assists Controller in gathering and compiling information for certain corporate, environmental and regulatory reports.
    • Receives and distributes incoming and outgoing post
    • Manages office supply inventory and negotiates purchases according to applicable budgetary restrictions.
    • Oversees maintenance of equipment, stocking of inventory, and cleaning operations within common spaces, including offices, conference room and break rooms.
    • Maintains and improves upon filing systems for corporate document organization.
    • Assists with coordinating internal employee and company events.
    • Supports certain Purchasing, A/P and A/R operations as needed.
    • Identifies and recommends areas for our continuous improvement and efficiency.
    • Displays high level of ownership, resourcefulness, and professionalism at all times.
    • Other duties as assigned.

    EDUCATION AND EXPERIENCE:       

    • Excellent interpersonal skills
    • Highly organized and flexible
    • Proficient in Microsoft Office
    • Excellent in oral and written communication
    • Detail-oriented
    • Experience in Quickbooks Enterprise and/or additional Accounting Software Programs preferred
    • Comfortable in a fast-paced team environment

    Job Type: Full-time

    To apply, send resume to careers@castleandkey.com
  • Production Operator

    Castle & Key Distillery - Frankfort, KY
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    JOB SUMMARY:

    Manufacturing is the very core of our business. Castle & Key Production Operators will be trained in several functional areas within the manufacturing environment so they can effectively provide support to multiple processes when in need.

    A production operator in the Castle & Key Distillery department is responsible for the accurate and timely manufacture of milled grain to barreled new distillate utilizing a proprietary computer controlled and semi-manually operated production facility. The operator is expected to accurately measure all required materials, correctly add, and effectively operate all machinery according to training/SOP protocols, including, but not limited to: scales, pumps, tanks, and stills. The operator will also maintain record of production details including analytical test results, mashing and distillation worksheets, receipt time and quantity of any ingredient or necessary materials, and any other required data as specified in supplied training/SOP protocols.

    Since safety is a top priority at Castle & Key, much of the operator’s responsibility will focus on maintaining a safe and sanitary work area by ensuring the department and all equipment are cleaned and kept in good working order. Having the ability to acclimate and problem solve quickly will be critically important as unforeseen equipment issues may arise throughout the normal operation day. This role requires the individual to be a leader and self-starter, with the desire for advancement.

    RESPONSIBILITIES (Specific areas of responsibility include, but are not limited to):

    • Perform multiple and diverse production duties in the distillery, warehousing and bottling operations, i.e., grain receiving and handling, milling, cooking, fermentation, distillation, by-product handling, raw materials handling, and all bottling activities as needed.
    • Specific responsibilities of a Castle & Key Distillery Operator Level 1 are as follows:
      • Boiler blow-down – Day & Night Operations
      • Understanding of Water Systems and pump flow paths
      • Ingredient Unload
        • Proper set-up and operation of unload conveyor system
        • Basic troubleshooting of system faults
        • Grain quality testing and reports
        • Grain unload & loss log record keeping
      • Slop Unload
        • Understands proper operation of agitators and pumps
        • Clear and timely communications with Logistics’ Manager and Shift Leader/Supervisor at each unload to provide accurate information on levels in tanks.
        • Practice safety and cleanliness
      • Mashing
        • Silo Identification
        • Roller Mill gap set-up for milling, and verification of grind size (Sieve Analysis)
        • Mashing log record keeping and accurate documentation of ingredient quantities, temperatures, times and any notes that would be of value for other team members
        • Good understanding of flow pathways of grain, water, steam and mash
      • Steam Sterilization / Cleaning processes
      • Mash Transfer and Rinsing Process
      • Monitoring Fermentation – Beer Chemistry (dry inch, pH, brix, specific gravity)
      • Proven abilities in cistern room operation, gauging spirits and filling barrels. Understands all cistern SOPs including document preparation and regulatory requirements.
    • Conduct various quality control tests and procedures (i.e., temperatures, proof levels, grain quantities, gallonages, volumes, beer data, etc.) to assure that incoming raw materials, work-in-process and finished product meet the desired quality guidelines as set forth in the Castle & Key operations manual.
    • Perform general maintenance, preventive maintenance, sanitation and general clean-up functions pertaining to production tools and equipment. Assist maintenance personnel when needed.
    • Effectively troubleshoot and resolve operational problems when they occur. Consult with the Production Supervisor or Master Distiller when situations exist that require collective reasoning.
    • Read, comprehend, and comply with all production operation directives and procedures.
    • Maintain and service plant buildings, grounds, facilities and utilities equipment as needed. 

    EDUCATION AND EXPERIENCE:          

    • Ability to operate in a fast-paced environment, effectively working and communicating with other members of the department.
    • Above-average reading and comprehensive skills with the ability to communicate effectively in both oral and written form. Good interpersonal skills.
    • Demonstrated mathematical skills for basic calculations (add, subtract, multiply and divide).
    • Must be able to work on weekends as part of regular schedule.
    • Ability to lift at least 50 lbs without assistance.
    • Ability to track and weight ingredients accurately utilizing a floor scale, flow meter and load cell.
    • Provide support to unloading, milling, cooking, and fermentation processes, while maintaining satisfactory level of cleanliness and safety.
    • Ability to learn quickly and support the plant’s process improvement initiatives.
    • Previous Distillation/Manufacturing experience is preferred.

    Job Type: Full-time

    To apply, send resume to careers@castleandkey.com