Privacy Policy

Effective Date: October 6, 2017

 
This Privacy Policy is intended to inform visitors to our website of our commitment to the privacy of their information. This policy describes the ways your information is collected, and how it is protected.

Information We Collect From You May Include The Following:

This information is collected when you choose to share it with us, or contact us.

  • Name
  • Address
  • Phone Number 
  • Email Address
  • Payment Information
  • Demographic Information

We may also collect the following information about how you use our website:

This information is collected using tracking tools.

  • IP address
  • Browser used
  • Referring URL
  • User location
  • Website pages visited
  • Search terms entered on our website 

Information is collected directly from you when you perform the following actions:

  • Register on our site
  • Sign up for emails
  • Contact us
  • Enter your information for a promotion
  • Submit your information by making a purchase

Information is collected indirectly from you using the following methods:

  • Tracking tools like cookies and web beacons
  • Gathered over time by your use of our website
  • Third parties like social media platforms may share information about you with us
  • We use your information for the following reasons:

  • For your convenience in regard to customer service inquiries and requests
  • To communicate with you in response to customer feedback, information about your account with us, purchases you may make on this website our in our store
  • We use information to respond to your requests or questions. For example, we may use your information to respond to your customer feedback.  We may use your information to notify you about changes to your account or your purchases.
  • To better customize your experience both on our website or while visiting our property 
  • For marketing purposes
  • For security purposes-  Both to protect ourselves and our customers and visitors
  • To reach out to you for feedback on your experience with us

All information collected and used as permitted by law.

Third Parties

Your information may be shared with third parties.  Those third parties may participate in the operation of our website, data analytics, or marketing.  Information may also be shared to comply with a court order or subpoena or if otherwise requested by a government agency or investigatory body.  

You can control the sharing of your information in the following ways:

  • Opting out of marketing emails and newsletters
  • Controlling cookies and tracking tools
  • Turning off GPS Location Services on any mobile device used to access our website

All visitors to our website or social media platforms must be 21 years of age or older

We do our best to provide you security

We cannot promise that usage of our website is totally secure, and encourage you to always exercise caution when interacting with any website including ours.
 

Your information is stored in the United State of America

Our website is subject to U.S. laws.  Users outside of the U.S. must understand and agree that any information shared with us is stored in the United States and not protected under any laws outside of the U.S.
This privacy policy does not apply to any websites you may visit via link on our website or social media platforms.
This privacy policy may be updated at any time.  By visiting this website, you consent to the use of your information in accordance with this policy.
 

Contact

For any questions or concerns regarding this website or these Terms and Conditions, please contact us.
email: info@castleandkey.com
mail: 4445 McCracken Pike Frankfort, KY 40601
phone: (859) 873-2481